A letter to our valued customers
As government, business and community efforts ramp up to reduce the spread of COVID-19, Bradken is assuring customers that the health of our employees and yours remains our top priority.
The purpose of this letter is to outline the strategies we’ve put in place across our global network of locations during the COVID-19 health emergency.
While much remains uncertain about the COVID-19 virus, the measures we’ve implemented are the best strategies as we know them today.
As the situation develops, new information may change how we deal with the situation and we will do our best to keep you informed of any changes that may impact your operations.
Bradken takes its Business Continuity Planning very seriously.
As a global organisation the impacts of COVID-19 on our business are and will be varied. We are assessing our supply chains to ensure we have what we need to continue to support your operations.
As of March 25, a number of our manufacturing facilities have been temporarily closed in accordance with Government measures.
At this time our sites in Merlimau (Malaysia), Coimbatore (India), Mont-Joli (Canada) and Dunedin (New Zealand) have been impacted. Our site at Mount Thorley (Australia) has been temporarily closed as a precaution, and inline with our own guidelines, while we assess the potential impact of a secondary Covid-19 exposure to one of our employees working there.
We are currently seeking exemptions from restrictions for some of our North American sites, including Tacoma Washington USA, St Joseph Missouri USA and London Ontario Canada to keep them operational.
If there is potential for orders you’ve already placed with us to be impacted by these temporary interruptions your Bradken representative will be in touch as soon as possible.
Providing an update to your Bradken sales representative on your business continuity and/or closures will also greatly help us with the review and management of any current orders.
Please reach out to your representative as soon as possible if you’d like to place additional orders – we’re committed to continuing to serve you as best we can through our global network of operations.
All business related international and domestic travel by Bradken employees is banned until further notice.
Please reach out to your Bradken representative if you have an urgent issue requiring their presence on your site.
Employees planning to travel internationally for personal travel will be required to self-isolate for 14 days after their return to their home location.
Employees who travel domestically for personal travel to known outbreak areas will need to contact their manager before returning to work to establish what specific actions may be required.
Promotion of Good Hygiene Practices
Instructional materials have been distributed to all our locations encouraging our people to maintain appropriate hygiene practices including:
• Staying home if feeling unwell
• Coughing/sneezing etiquette
• Hand washing and avoidance of handshakes.
People in shared workspaces are being asked to practice social distancing – staying 1.5 to 2 metres or 5 -7 feet away from the next person and to routinely clean all frequently touched surfaces e.g. tables, work stations, countertops, doorknobs, tap/ faucet handles. Changes have been made to our worksite to allow this to happen, including lunchrooms, washrooms etc.
Contractors and labour hire companies associated with Bradken have been made aware of our requirements and have been instructed to follow the same principles when working on our sites.
Separation and Social Distancing
Employees or contractors that appear to have respiratory illness symptoms (cough, shortness of breath, fever) on arrival to work, or who become sick during the day will be separated from other employees and sent home immediately.
Where practical, isolation rooms have been established at our sites to provide a clean and quiet place where unwell employees and contractors are able to rest until they are able to leave site. Appropriate PPE (surgical masks or P2 (N95) respirators) has been made available in these spaces and will be worn by the unwell worker to lower the risk of others becoming infected.
All scheduled conferences and face-to-face meetings involving more than 10 people (including those involving external participants) are being avoided in favour of Zoom teleconferences or other technology.
In addition, all locations (manufacturing facilities, warehouses and offices) will make sure the following additional requirements are met:
•Review work layouts to ensure social distancing whilst working.
•Review clocking in / out to ensure social distancing is maintained.
•Stagger meal breaks to maintain social distancing whilst eating their meals.
•Suspend tool box talks and prestart meetings in favour of one-on-one communication.
Cases of Close Contact/Confirmed Diagnosis of COVID-19
In accordance with expert medical recommendations, employees or contractors who have been in close contact with a person who has tested positive for COVID-19 will be required to remain self-isolated for 14 days.
In some cases, this may also result in an interruption to the employee’s place of work as a precaution.
If an employee or contractor is confirmed to have COVID-19 their fellow employees must be informed of their potential exposure. If this occurs a site-specific business continuity plan for COVID -19 will be enacted and customers and suppliers who have had contact with the employee will be informed.
Thank you for your continued support and patience during these uncertain times.
Download a copy of this letter here: Bradken’s Response to COVID-19 – Key Customer Update